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UNIFIED COMMUNICATION (UC)
UNIFIED COMMUNICATIONS
“UC is to integrate diverse hardware and software applications to harmonize synchronous & asynchronous communication.”
• VoIP (Voice over Internet Protocol)
• SIP (Session Initiation Protocol)
• WebRTC (Web-based Real Time Communications)
• API (Applications Programming Interfaces)
• UCCaaS (Unified Communications & Collaboration as a Service)
• CPaaS (Communications Platform as a Service)
• Team Collaboration
• Conference
CONTACT CENTER (CC)
- Contact Centre as a Service (CCaaS)
- IVR, Dialer and Digital Communication
- Omni-Channel
- ACD
- Inbound / Outbound Voice
- Email / Webchat / SMS
- CTI / CRM Integrations
- Routing
- Recording
