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Contact Center
We provide multichannel approach that allows you to create better experiences .
- Contact Centre as a Service (CCaaS)
- IVR, Dialer and Digital Communication
- Omni-Channel
- ACD (Automatic Call Distributor)
- Inbound / Outbound Voice
- Email / Webchat / SMS
- CTI / CRM Integrations
- Routing
- Recording
IVR, Dialer and Digital Communication
Omni-Channel
Omnichannel customer support provides seamlessly meeting customers on the channel or channels that they like at every level of interaction with any organization. Omnichannel support involves us in offering customers numerous ways to interact. The innovation is that omnichannel customer support takes a holistic view by attempting to make a seamless customer experience across channels.
Contact Centre as a Service (CCaaS)
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that permits companies to utilize a contact center provider’s software. A CCaaS model allows businesses to get only the technology they have , which reduces the necessity for internal IT support.