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Digital Transformation
Our Services and Offerings
UFS Networks Digital Transformation solutions are based on analyzing and understanding the need for bringing about change in terms of organizational mindset and culture. We believe starting with small yet strategic steps towards a much bigger vision and help choose technology solutions meant for fulfilling long-term vision.
Contact Center
The contact center has evolved, moving from a reactive service center managing customer inquiries and complaints to providing support in the customer’s preferred channel. Digital transformation further shifts the contact center’s role beyond trying to resolve customer calls in the shortest amount of time possible to using analytics to providing proactive, personalized support and powerful customer experiences.
RPA (UiPath)
UiPath is a Robotic Process Automation tool that is used for Windows desktop automation. It is used to automate repetitive/redundant tasks with the help of drag and drop functionality and eliminates human intervention.
Chatbots (Lex, Dialog Flow, Luis)
A chatbot is an artificial intelligence (AI) software that can simulate human conversation. Chatbots are programmed to respond to textual, visual or auditory inputs from users and leverage mediums such as SMS, website chat window and social messaging services to receive and reply to messages.
Data Analytics
Data analytics is important because it helps businesses optimize their performances. Implementing it into the business model means companies can help reduce costs by identifying more efficient ways of doing business and by storing large amounts of data.
Cloud Native
Cloud native is an approach to building and running applications that exploits the advantages of the cloud computing delivery model. When companies build and operate applications using a cloud native architecture, they bring new ideas to market faster and respond sooner to customer demands.